Breaking Records in Delivering Customer Satisfaction: The Pinellas County Utilities StoryObst, Richard; Magdziasz, Jan; Lawton, Robin Edition: Vol. - No.
American Water Works Association / 01-Feb-2005 / 35 pages

This slide presentation outlines information on changing customer service practices at Pinellas County, Florida, Utilities (PCU). Phase I of strategic planning includes organization climate assessment, Phase II includes strategic planning workshop, and Phase III involved a Core Leadership Group that reviewed andrefined workshop results. Strategic outcomes are listed along with eight dimensions of PCU success, product improvement, contracts process comparison, and implementation of contractteam recommendations results.

Keywords: Contracts; Strategic Planning; Pinellas County, Florida; Organizations; Public Relations; Performance

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  • Model: RJZ21TOL
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This product was added to our catalog on Thursday 01 January, 1970.

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